Contact Information
Please email: Info@BambiniDesignOnLine.com with any questions, concerns or suggestions.

Ordering
Orders are processed and shipped Monday- Friday with exception of Holidays. Order processing times vary; however, most products are ready for shipment within 3-5 days. The current statuses of processing times are noted in product descriptions. Customized Orders are handled on a case-by-case basis.

Backorders
While we make every attempt to keep inventory levels up-to-date, occasionally an item ordered may become unavailable. If an item ordered is out-of-stock, you will be notified promptly via email; when possible we will inform you of the expected date the item will be back in-stock. You will have the option of holding, changing or canceling the order. If we have not received a response to the backorder notification your order will be cancelled.

Special Requests
Please feel free to email us with any special requests and we would be happy to work with you.

Payment by credit cards

We accept payment from the following payments: Visa, MasterCard, American Express and Discover.

 

Payment by checks

We accept payment by checks. All orders paid with checks will be processed only on the day that the check is cleared.

Shipping Charges
The following shipping rates will be applied per order:

Order Total	Shipping Fee
$0-$34.99	6.99
$35-$64.99	5.99
$65-$98.99	4.99
$99 +	free shipping

* Note: Orders that exceed the maximum shipping allowance for weight and/or size will be shipped Freight (See Freight Shipping)

- Items are shipped USPS, UPS, Federal Express, or by Freight (see Freight Shipping Below)
- On occasion, items may be shipped directly from the manufacturer. In these cases, your order may arrive in multiple shipments and/or separate boxes. No additional charges apply.
- Currently, we do not ship orders outside the Continental United States.
- We are unable to ship to P.O. Boxes.
- If you require shipment to an APO/ AFO/ FPO address you must contact customer care PRIOR to ordering as merchandise eligible for military shipping is limited, additional delivery time is required, and additional shipping charges may apply.

Freight Shipping for Oversized Orders
if the ordered furniture or merchandise exceeds the weight and size standards for standard shipping, shipping will be arranged with Freight Carrier/Trucking Company. Additional charges may apply on freight- delivered orders and will be noted in the product description and/or during the checkout process.
Freight Payment: Your freight and delivery charges will be prepaid before merchandise ships
Freight Delivery Time: We will notify you when your Freight order is ready to ship. Shipping usually runs 7-10 business days en route. THE DRIVER WILL CALL YOU AHEAD OF TIME TO SET UP A TIME THAT WORKS WELL. Often they may wait until they are in your general region before contacting you for an appointment. If you have not heard from the freight company within 2 WEEKS after they have picked up your pieces from the manufacturer, please notify us by calling us 617 7304114 or emailing us. . If the freight company has made several attempts to contact you and you are unable to respond or receive the shipment, you may be responsible for freight storage fees.
Freight Receipt & Damages: You must be present to receive, inspect and sign for your delivery. Upon receipt of your furniture it is very important that you inspect the outside of the package and boxes very carefully. Please make note of any minor or major damage on the bill of landing before signing and WHILE THE DRIVER IS PRESENT. If damage is present on the outside of the box or package, ask the driver to wait while you inspect your merchandise. You must note any damage on the bill of landing BEFORE SIGNING. Please notify the freight carrier and bambini design of the damage immediately. Damage resulting from shipping is the responsibility of the freight carrier and the receiver must file a claim. It is imperative that proper instructions be followed to result in a favorable claim. We recommend keeping all packing material and boxes for several weeks in case of a return or if they need to be examined at a later time.
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Return Policy
bambini design is proud of the quality of the products we offer and hope that you will be fully satisfied with your purchase. If you are not happy with your purchase please contact our customer care within 7 days of receipt of the merchandise to arrange a return. All returns must be made by following our return process. Items returned, not in accordance to our return policy are NOT eligible for refund or credit.

Before returning merchandise please be sure to follow our return process:
1. Contact our Customer Care at 617-730-4114 within 7 days of receipt of merchandise to receive a RETURN AUTHORIZATION NUMBER.
2. Once you have a RA NUMBER please ship your return to:

 

Bambini Design, Inc

Att: Customer Care - RA # (insert your # here)

82 Boylston St.

Brookline, MA 02445


3. Returns must be postmarked within 5 days of receipt of merchandise. After 5 days, all sales are final.
4. You must include your Return Authorization number on the front of package.
5. A COPY of your sales receipt, with your Return Authorization number clearly written on it, must be included with all returns.
6. Your return must be shipped with postage paid, with Delivery Confirmation/ Tracking, and insured for full purchase price. We cannot accept C.O.D. packages. Items that are lost or damaged and are not fully insured will be the responsibility of the customer.
7. Items must be returned in new, unused condition, and be in original packaging with all tags/labels attached. We cannot accept return of items that appear to be used or handled in a manner that will not allow us to resell or return to the manufacturer.

Refunds are issued as the full purchase price less shipping and restocking fee if applicable. Items that require a restocking fee will be noted in the product descriptions.

*Please note:
-We do not refund shipping or gift-wrapping charges.
-Please make sure your shipping address is correct. Unauthorized Returns, as well as, undeliverable shipments due to incorrect shipping addresses and refused deliveries, will be charged a second shipping charge plus 25% handling fee.
-Shipping charges will be deducted from refund total on orders originally qualifying for free shipping. A shipping and handling fee will be applied if returned items reduce total sale to below $99 and qualified for free shipping.


Non- returnable items
not all merchandise is eligible for a return, refund, or credit. Custom Order items, such as, personalized merchandise, handmade items, or Special Request Orders (an item not generally sold on our website or one that has been requested to be altered by the customer) are not eligible for return. All sales will be final. Swim wear and under garments are not eligible for return or exchange. All sales will be final. Pre-Orders are not eligible for return or exchange. All sales will be final. Additional items not eligible for return will be noted in the product details and/ or during the checkout process.

Defective or Damaged Items
If you have received a product that you feel is defective or has been damaged during shipment please contact Customer Care immediately. All sales are final after 10 days of receipt of merchandise. Defective or Damaged items will be exchanged and your return shipping charges will be refunded.
Please Note: Defective or Damaged items are not charged restocking fees or second shipping charges.


Sales Tax
we are required by law to collect a state sales tax on orders shipped to the state of Massachusetts. For these orders, a 5% sales tax will be applied. No sales tax will be charged if the delivery address is located out of the state of MA.